Legal & consumer information
Legal information
Important information, consumer guides and regulatory resources for buyers and sellers working with Mangawhai Real Estate.
Mangawhai Real Estate — A Branch of eXp New Zealand Ltd | Licensed REAA (2008)
Real Estate Authority
Guides for buyers and sellers
The Real Estate Authority (REA) publishes approved consumer guides to help buyers and sellers understand the key documents used in a residential real estate transaction. Licensed real estate professionals are required to provide the relevant approved guide before a residential seller signs an agency agreement, and before a residential buyer signs a sale and purchase agreement.
Agency Agreement Guide
Explains what an agency agreement is, what you are agreeing to when you list a property, and the questions worth asking before you sign.
Sale & Purchase Agreement Guide
Explains how a residential sale and purchase agreement works, including conditions, deposits and the points to check with your lawyer.
AML/CFT
Anti-money laundering requirements
Real estate agencies in New Zealand have obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009. This can require customer due diligence and identity verification as part of a real estate transaction.
DIA guidance for real estate agentsOverseas investment
Buying residential property in New Zealand
New Zealand’s overseas investment rules can restrict who may purchase residential property and, in some cases, require consent before a purchase. Eligibility depends on residency or citizenship status, the type of land and other circumstances.
If you are unsure whether the rules apply to you, obtain independent legal advice before entering into an agreement.
LINZ overseas investment guidanceProfessional standards
Professional Conduct & Client Care Rules
Mangawhai Real Estate operates under eXp New Zealand Ltd. Licensed real estate professionals are required to comply with the Real Estate Agents Act 2008 and the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012.
In plain terms, the rules set the minimum standards of conduct and client care that every licensee must meet — acting in good faith, communicating clearly and honestly, disclosing relevant information, and treating everyone involved in a transaction fairly.
Read the REA code of conductBefore signing an agency agreement, sale and purchase agreement or other contractual document, you should be given the opportunity to obtain legal advice and, where relevant, technical or other specialist advice.
Complaints
If something is not right, please tell us.
We want concerns about the service you receive to be dealt with clearly and promptly. You can contact Mangawhai Real Estate in the first instance so we can understand the issue and work through it with eXp New Zealand where appropriate.
eXp New Zealand Limited’s current licensed agent is Carl McNulty.
Licensed agent contact: licensee@exprealty.nz
You are not required to use an agency’s internal complaints process before contacting the Real Estate Authority. A complaint can be made directly to REA at any time.
REA complaints processProperty information
Information supplied by vendors and third parties
From time to time Mangawhai Real Estate may provide buyers with property documents, records, reports or other information that has been supplied by the vendor, councils, consultants or other third parties. Where we are simply passing on information supplied to us, it should not be treated as an independent verification by Mangawhai Real Estate or eXp New Zealand Ltd.
Your own due diligence
Property information is provided to assist your investigation, but buyers should make their own enquiries and obtain independent legal, building, technical or other specialist advice where appropriate. Do not rely solely on information passed on by the agency when deciding whether to purchase a property.
Before signing
eXp New Zealand Ltd and its licensees recommend that buyers and sellers seek legal advice before signing a sale and purchase agreement, agency agreement or other contractual document. Technical or other professional advice may also be appropriate depending on the property and circumstances.
Mangawhai Real Estate
A Branch of eXp New Zealand Ltd | Licensed REAA (2008)